Refund Policy

Refund policy for Fridge Cake Heist credits

Nov 10, 2026

The Short Version

Unused credits: refundable. If you bought credits and have not used them, you can ask for a refund.
Successfully generated videos: not refundable. Once a video has been generated, its 8 credits are spent.
Failed generation: automatic refund. If generation fails, the 8 credits go back to your balance automatically — no need to ask.

You may request a refund of unused credits within 30 days of purchase. Contact us with your account email and order details. Refunds go back to the original payment method via Creem and may take 5–10 business days to appear.

Credits expire on the date shown at purchase (Trial 30 days, Standard 90 days, Bulk 180 days). Expired credits are not refundable.

Generated Videos

A video counts as successfully generated when the preview is ready and available for download. Credits spent on successfully generated videos are not refundable, even if you do not like the result — AI output varies, and the generation cost has already been incurred.

Failed Generation

If a video fails to generate (for example, the AI provider returns an error), the 8 credits are returned to your balance automatically. If you believe credits were not returned after a failed generation, contact us with the time of the attempt and we will check the generation record.

Chargebacks and Abuse

Abuse of the refund process (for example, repeated refunds after downloading videos) may lead to account suspension. Chargebacks are handled through Creem's dispute process; we will provide the order, generation, and delivery records as evidence.

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